LECA

Review: Working With Difficult People (Book)


Reviewed by Yvonne T. Ryan
 
 

This somewhat light-weight book covers individual behavior within group situations, further subdivided to address how behavior varies with a "boss," a "peer," and with a "subordinate" (classic command-and-control labels that do not always map well to technical environments and today's facilitation-based leadership and management styles). There's some practical advice for specific cases, but the author seems to be striving for the path of least offense rather than what may be most effective, especially with employees whose behavior is disruptive to a work environment that is reeling under the stresses caused by the nature of the work and the long hours employed (as in most technical projects). In short, the really difficult cases get a shallow and less than satisfactory treatment. This text may be a good intro for some, but I would recommend the more substantive work of authors such as John Maxwell, Max Dupree, Larry Burkett, just to name a few.

Overall rating:

Topic: Conflict Management

About the Reviewer: Yvonne T. Ryan, The Techie Leadership Coach, provides practical coaching and education to technical professionals seeking to improve their leadership skills and/or advance their career. Her particular focus is on middle management and team leadership. For more information, go to: Yvonne T. Ryan».

© 2009 Yvonne T. Ryan and Leader's Edge CA. All Rights Reserved.

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