If your download failed...
Downloading documents and recordings tends to be a fairly stable
operation. However, transmission errors can sometimes occur. Please note that
download times may also vary depending upon the type of Internet connection
you are using (e.g., cable, DSL, dial-up, etc.). Slow connections
can sometimes be unreliable when downloading large files.
PLEASE NOTE: If your data connection
is slow, we recommend you either download large files using an alternate and faster
connection, ask us for an FTP transfer, or consider purchasing a hardcopy
(document or disc) instead of trying to download.
Please note that sales tax must be charged on all hardcopy purchases.
For downloaded documents in Adobe PDF format (.pdf),
Microsoft Word format (.doc), or rich text format (.rtf), you
will need the appropriate "reader", browser plug-in, or software
application version on your computer system or handheld device to view/print
the document. Most viewing software is available free of charge from the
source application's vendor.
Download PDF Reader
Audio and video recordings tend to be large files. Our audio recordings
may be downloaded in WAVE (.wav) format or the more compact and versatile
MP3 format (recommended). Contact us if you prefer an FTP transfer.
Video recordings may be downloaded in Digital Video
Disc (DVD) format or Flash. However, unless the video is 20 minutes or
less in duration, we do not recommend downloading a video file as the download time
can be prohibitive and may be prone to transmission errors on some Internet connections.
FTP transfer is recommended.
For all forms of audio/video recording, you will also need to
have an appropriate "player" available on your computer system or
handheld device. Most browsers provide plug-ins to accommodate a range of
audio/video formats. The instructions accompanying your download should identify
plug-in sources for the three most commonly used browsers: Internet Explorer,
Firefox, and Safari. If not, please contact us for assistance.
Contact Us»
«Back to top
| 
