RESOURCE CENTER

13 Fatal Errors Managers Make and How You Can Avoid Them

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: W. Steven Brown Publisher: Berkeley Books Topic: Leadership/Management Are you guilty of… Being a buddy, not a boss? Never admitting that you are accountable? Managing different people in the same way? Failing to set common business goals? Trying to control your people instead of influencing their thinking with enthusiasm? These are just a few ...

Beat the Backstabber

– Posted in: Articles Conflict Management RESOURCE CENTER

The other day, I had lunch with a friend (I'll call her Sue) who's been struggling with a backstabber in her office. (I'll call him George.) George has been shooting down Sue's ideas to her face, in meetings, and behind her back. He's started parallel projects, despite the duplicate effort. And he gossips about Sue ...

Business @ the Speed of Thought: Using a Digital Nervous System

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: Bill Gates (with Collins Hemingway) Publisher: Warner Books Topic: Leadership/Management His vision changed our world. But in this monumental work Bill Gates argues that the capabilities of computers, software, and networks are only beginning to be harnessed – and that your company must start building a modern, digital nervous system now in order to ...

Credibility: How Leaders Gain and Lose It, Why People Demand It, Revised Edition

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: James M. Kouzes and Barry Z. Posner Publisher: Jossey-Bass Topic: Leadership/Management Summary: "Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people don't believe in you, they won't believe in what you say. And ...

Empowerment Takes More Than a Minute

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: Ken Blanchard, John P. Carlos, and Alan Randolph Publisher: Berrett-Koehler Publishers, Inc. Topic: Leadership/Management Summary: Releasing employees' full potential and instilling a responsibility-oriented culture remains the best way to compete in a "do more with less" business climate. Empowerment Takes More Than a Minute explains that empowerment is not "giving power to people." Rather, ...

Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: James M. Kouzes and Barry Z. Posner Publisher: Jossey-Bass Topic: Leadership/Management Summary: When it comes to motivating people to higher standards of performance, nothing - not even money - works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. ...

Everyone’s Got Style

– Posted in: Articles RESOURCE CENTER Team Development

You’re undoubtedly familiar with the idea that everyone has a different learning style, communication style, and so on. You’ve also probably experienced any number of the many styles assessments there are out there, from Myers-Briggs to DISC to whichever was popular in the organizations where you’ve worked. So of course you know everyone is different. ...

Find the Fear

– Posted in: Articles Conflict Management RESOURCE CENTER

It's simple: fear is at the heart of just about all unproductive behavior. Whenever anyone seems particularly stubborn, unresponsive, blind to what's happening, unwilling to collaborate or compromise, you'll almost certainly find fear. Of course, the person involved is unlikely to admit it, even to herself. No one wants to admit to being afraid, especially ...

Five Key Roles of Successful Leadership

– Posted in: Leadership & Management NEW RESOURCE RESOURCE CENTER Videos/Video Programs

Are you a new leader wondering what is expected of you? Are you an experienced leader who feels there may be a few gaps in your leadership skillset? Learn the essential roles (functions) and responsibilities needed for effective leadership in today’s ever-evolving technical world. Build a firm foundation to support your journey toward leadership mastery. Five Key Roles of Successful Leadership ...

Getting Incremental

– Posted in: Articles RESOURCE CENTER Time Management

"I don't have time to start that now!" Have you said that recently? You might be contemplating a project that has real heart and meaning for you — one of those big-goal projects that really matter. Or it could be a straightforward "to do" around the house or in your garden. You could just be ...

Getting to Yes: Negotiating Agreement Without Giving In, Second Edition

– Posted in: Negotiation Recommendations & Reviews RESOURCE CENTER

Authors: Roger Fisher, William Ury, and Bruce Patton Publisher: Penguin Group (USA) Inc. Topic: Negotiation Summary: Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict--whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work ...

How to Get Result With People: How to Build Your Leadership, Power and Visibility on the Job

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Jeff Salzman Publisher: CareerTrack Publications Topic: Leadership/Management This program is valuable for all success-oriented professionals — and essential for professionals who work in people-intensive positions. You'll gain insights, skllls and techniques to: Get people to be receptive, even enthusiastic, about new ideas. Develop strong, committed relationships you can count on. Increase your impact and ...

How to Get Result With People: How to Build Your Leadership, Power and Visibility on the Job

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Jeff Salzman Publisher: CareerTrack Publications Topic: Leadership/Management This program is valuable for all success-oriented professionals — and essential for professionals who work in people-intensive positions. You’ll gain insights, skills and techniques to: Get people to be receptive, even enthusiastic, about new ideas. Develop strong, committed relationships you can count on. Increase your impact and ...

How To Manage Conflict: Turn All Conflicts into Win-Win Outcomes, 3rd Edition

– Posted in: Conflict Management Recommendations & Reviews RESOURCE CENTER

Author: Peg Pickering Publisher: Career Press Topic: Conflict Management Summary: Regardless of your title or your position, if you run a business or work in the business world, you undoubtedly encounter conflict from time to time. Whether the conflict is with an employee, vendor, or even a customer, it can cause unforeseen problems if it ...

Leadership and Self-Deception: Getting Out of the Box

– Posted in: Leadership & Management Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: The Arbinger Institute Publisher: Berrett-Koehler Publishers, Inc. Topics: Leadership/Management, Professional/Personal Development Summary: Leadership and Self-Deception shows how most personal and organizational problems are the result of a little-known problem called “self-deception.” Through and entertaining and highly instructive story, Leadership and Self-Deception shows what self-deception is, how people get trapped in it, how it undermines ...

Leading Geeks: How to Manage and Lead People Who Deliver Technology

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Paul Glen Publisher: Jossey-Bass Topic: Leadership/Management Summary: In today’s business climate, technology drives productivity and competitiveness and “geeks” drive technology. More than ever Geeks — those people who research, develop, design, build, test, install, and support technology — are a critical factor in every organization’s success. Leading Geeks challenges the conventional wisdom that leadership ...

Leading Out Loud: Inspiring Change Through Authentic Communications, New and Revised Edition

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Terry Pearce Publisher: Jossey-Bass Topic: Leadership/Management Summary: As the cycle of change increases its speed, leadership communication is becoming more important than ever. Since the original publication of Leading Out Loud in 1995, the development of a leader’s message has become as critical to success as the delivery of that message. In this new ...

Leading Quietly: An Unorthodox Guide to Doing the Right Thing

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Joseph L. Badaracco, Jr. Publisher: Harvard Business School Press Topic: Leadership/Management Summary: Most of us think of leaders as courageous risk takers, orchestrators of major events-in a word, heroes. Yet while such figures are inspiring and admirable, Harvard Business School Professor Joseph Badaracco argues that their larger-than-life accomplishments are simply not what makes the ...

Life Balance for Women

– Posted in: Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: Dr. Bee Epstein Publisher: CareerTrack Publications Topic: Professional/Personal Development IT'S NOT EASY TO HAVE IT ALL. Especially for today's women. You know the frustrations well. Your job demands extra hours and energy. Your family deserves love and attention. And on top of it, you need private time for recreation - and relaxation. — That's ...

Little Red Book of Selling: 12.5 Principles of Sales Greatness

– Posted in: Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: Jeffrey Gitomer Publisher: Bard Press Topic: Professional/Personal Development Summary: Salespeople hate to read. That’s why Little Red Book of Selling is short, sweet, and to the point. It’s packed with answers that people are searching for in order to help them make sales for the moment–and the rest of their lives. About the Author: ...

Love ‘Em Or Lose ‘Em: Getting Good People to Stay, 3rd Edition

– Posted in: Human Resources Recommendations & Reviews RESOURCE CENTER

Authors: Beverly Kaye and Sharon Jordan-Evans Publisher: Berrett-Koehler Publishers, Inc. Topic: Human Resources Summary: With every employee who walks out the door costing up to 200 percent of their annual salary to replace, retention is one of the most important issues facing business today. This bestseller gives everyone from CEO to front-line supervisor solutions for ...

Love It, Don’t Leave It: 26 Ways to Get What You Want at Work

– Posted in: Human Resources Recommendations & Reviews RESOURCE CENTER

Authors: Beverly Kaye and Sharon Jordan-Evans Publisher: Berrett-Koehler Publishers, Inc. Topic: Human Resources Summary: After their enormous success with their first book, Love ‘Em or Lose ‘Em:  Getting Good People to Stay, Beverly Kaye and Sharon Jordan-Evans teamed up again to create Love It, Don’t Leave It, which encourages employees to take responsibility for the ...

Management Challenges for the 21st Century

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Peter F. Drucker Publisher: HarperBusiness Topic: Leadership/Management Summary: Peter F. Drucker discusses how the new paradigms of management have changed and will continue to change our basic assumptions about the practices and principles of management. Forward-looking and forward-thinking, Management Challenges for the 21st Century combines the broad knowledge, wide practical experience, profound insight, sharp ...

Managing in a Time of Great Change

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Peter F. Drucker Publisher: Truman Talley Books/Plume Topic: Leadership/Management Summary: Perhaps no one has impacted management theory and practice more profoundly than Peter Drucker. For more than half a century, his books and writings on the evolution of — and the relationship between — business, the economy, and society have provided prudent counsel and ...

New Perspectives on Networking

– Posted in: Articles Networking RESOURCE CENTER

For most of my life, I was a confirmed non-networker. In fact, you could have called me networking-phobic. I raised a skeptical eyebrow at statistics describing how most jobs are landed through networks, because all my jobs came through recruiters or ads. And I probably never would have started my business if I’d realized that networking would ...

On Negotiating

– Posted in: Negotiation Recommendations & Reviews RESOURCE CENTER

Author: Mark H. McCormack Publisher: Dove Books Topic: Negotiation Summary: Even experienced negotiators can find situations beyond their grasp. Mark H. McCormack, widely recognized as the father and dean of the sports marketing industry, shares his easy-to-follow explanations and illustrations of techniques that both novices and experts can appreciate. On Negotiating covers the qualities of ...

Political Savvy: The Unwritten Power Skills for Professional Women

– Posted in: Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: Dr. Susan Dellinger Publisher: CareerTrack Publications Topic: Professional/Personal Development Summary: Dr. Susan Dellinger pulls no punches — and you'll love it. With her sassy sense of humor and thorough research, she lays it all on the line for you: how to orchestrate the look, the voice, the words, the moves — into one powerful, ...

Power Communication Skills

– Posted in: Communication NEW RESOURCE Recommendations & Reviews RESOURCE CENTER

Author: Dr. Susan Baile Publisher: CareerTrack Publications Topic: Communication Summary: To the Professional Woman: Do you ever wish you had more authority? Would you like to increase your influence…Charisma…Persuasive power? Then this program is for you. This live version of CareerTrack’s popular “Power Communication Skills” seminar presents, step-by-step, the skills that will make you stronger ...

Start Out Right

– Posted in: Articles Professional & Personal Development RESOURCE CENTER

“Congratulations — you got the job.” Uh…now what? These days, employers expect new employees to “hit the ground running,” especially new management and executive employees. With your enthusiasm for taking on this new challenge, it’s tempting to bounce into work and start making suggestions, planning projects, shaking things up, creating change. You may even think ...

Strong Words: What To Say To Get What You Want

– Posted in: Conflict Management Recommendations & Reviews RESOURCE CENTER

Authors: Sam Deep and Lyle Sussman Publisher: MJF Books Topic: Conflict Management Summary: The authors of Smart Moves detail how to attain cooperation from the people at work, outlining the “Ten Commandments of Change,” the forty types of difficult people — both customers and co-workers — and strategies for dealing with these people. About the ...

Success Self-Programming: Eight Powerful Techniques That Create Success

– Posted in: Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: Lee Milteer Publisher: CareerTrack Publications Topic: Professional/Personal Development Summary: In this high-energy audio program, one of America's top success trainers, Lee Milteer, teaches you specific techniques that transform your life from average to outstanding. For more than twenty years Lee Milteer has been a highly-regarded motivational speaker and executive coach whose repeat clients have ...

Thank You — I Think!

– Posted in: Articles Communication RESOURCE CENTER

Have you ever gotten a compliment that you didn’t understand and weren’t sure how to take? I don’t mean what’s typically called a “backhanded compliment,” which is an insult in disguise. I mean something that’s truly meant as a compliment, but you can’t quite figure out what it means, or perhaps it makes you feel ...

The Effective Executive

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Peter F. Drucker Publisher: HarperCollins Publications, Inc. Topic: Leadership/Management Summary: The measure of the executive, Peter Drucker reminds us, is the ability to "get the right things done." This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in an ...

The Heart of a Leader: Insights on the Art of Influence

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Author: Ken Blanchard Publisher: Honor Books Topic: Leadership/Management Summary: Thoroughly challenging and completely inspiring, this outstanding book will encourage you to develop the heart of a true leader. You'll enjoy the profound wisdom and valuable insight that only best-selling author Ken Blanchard can deliver. Arranged with your busy schedule in mind, Blanchard has condensed his ...

The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: James M. Kouzes and Barry Z. Posner Publisher: Jossey-Bass Topic: Leadership/Management Summary: After the stunning success of the first edition of The Leadership Challenge — 500,000 copies in print, translations into eight languages — best-selling authors James M. Kouzes and Barry Z. Posner have completely revised and updated this essential tool for leaders in ...

The Manager’s Book of Questions: 751 Great Interview Questions For Hiring The Best Person

– Posted in: Human Resources Recommendations & Reviews RESOURCE CENTER

Author: John Kador Publisher: McGraw-Hill Topic: Human Resources Summary: The Manager’s Book of Questions is the first of its kind tool for recruitment managers and executives a powerhouse of terrific interview questions for hiring top-notch talent for any job. Is the applicant a team player? How does the applicant handle stress? Can the applicant think ...

The Many Faces of No

– Posted in: Articles Negotiation RESOURCE CENTER

No. That little word carries a huge burden of fear, anxiety, and frustration. How many deeply important questions aren’t even asked because the asker fears hearing “no”? How many “no” answers are felt as personal criticism or attack? And how many “no” answers are heard as “never”? Language is a funny thing. We think of ...

The One Minute Manager

– Posted in: Leadership & Management Recommendations & Reviews RESOURCE CENTER

Authors: Kenneth Blanchard, Ph.D. and Spencer Johnson, M.D. Publisher: Berkeley Books Topic: Leadership/Management Summary: A book of timeless truths that started a management revolution!
Thirteen million copies sold worldwide, and 10,000 copies still selling every month make it one of the best-selling management books in history. For over twenty years, thousands of top managers and Fortune 500 ...

The Politics of Consultants

– Posted in: Articles Business & Corporate Politics RESOURCE CENTER

The political implications of bringing in outside consultants are complex and often overlooked. Whether deliberately or simply obliviously, most decisions to hire consultants are made by senior management without addressing the questions, concerns, and fears of the people assigned to the project. Consultants often arrive in front of the employees they’ll be working closely with ...

The Portable MBA in Finance and Accounting

– Posted in: Budget & Financials Recommendations & Reviews RESOURCE CENTER

Authors: Theodore Grossman and Dr. John L. Livingstone (Editors) Publisher: John Wiley & Sons, Inc. Topic: Budgets/Financials Summary: For years, the Portable MBA series has tracked the core curricula of leading business schools to teach you the fundamentals you need to know about busines — without the extreme commitment of time and money it takes ...

The Portable MBA in Project Management

– Posted in: Project & Program Management Recommendations & Reviews RESOURCE CENTER

Author: Eric Verzuh (Editor) Publisher: John Wiley & Sons, Inc. Topic: Project/Program Management Summary: The Portable MBA in Project Management covers the most pressing topics in project management and features all the leading thinkers in the field. While most project management books address only the techniques for managing individual projects, The Portable MBA in Project Management widens the scope to ...

The Portable MBA, 4th Edition

– Posted in: Business & Corporate Politics Recommendations & Reviews RESOURCE CENTER

Authors: Robert F. Bruner, Mark R. Eaker, R. Edward Freeman, Robert E. Spekman, Elizabeth O. Teisberg and S. Venkataraman Publisher: John Wiley & Sons, Inc. Topic: Business/Corporate Politics Summary: The ultimate guide to modern business. For over ten years, business leaders have relied on The Portable MBA to guide them through the cutting-edge business theories ...

Watch Your Language!

– Posted in: Articles Communication RESOURCE CENTER

The language you use every day — your word choice, sequence, and tone — plays a more critical role in how you’re perceived than you may imagine. How you respond to a question, a compliment, even a comment on the weather, affects what subtle yet very powerful ways. Let’s look at three examples, including some ...

What’s Holding You Back? Eight Critical Choices for Women’s Success

– Posted in: Professional & Personal Development Recommendations & Reviews RESOURCE CENTER

Author: Dr. Linda S. Austin Publisher: Basic Books Topic: Professional/Personal Development Summary: After thirty years of feminism, women occupy only ten percent of top-level managerial and professional positions. Outstanding instances of achievement influential woman leaders and visionaries — are rarer still. Yet the oft-blamed glass ceiling, that infamous external obstacle, is no longer to most ...

Working With Difficult People

– Posted in: Conflict Management Recommendations & Reviews RESOURCE CENTER

Author: Muriel Solomon Publisher: Prentice Hall Press Topic: Conflict Management Summary: Everyone’s work day is filled with them — people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide. About the Author: ...