Articles

Beat the Backstabber

– Posted in: Articles Conflict Management RESOURCE CENTER

The other day, I had lunch with a friend (I'll call her Sue) who's been struggling with a backstabber in her office. (I'll call him George.) George has been shooting down Sue's ideas to her face, in meetings, and behind her back. He's started parallel projects, despite the duplicate effort. And he gossips about Sue ...

Everyone’s Got Style

– Posted in: Articles RESOURCE CENTER Team Development

You’re undoubtedly familiar with the idea that everyone has a different learning style, communication style, and so on. You’ve also probably experienced any number of the many styles assessments there are out there, from Myers-Briggs to DISC to whichever was popular in the organizations where you’ve worked. So of course you know everyone is different. ...

Find the Fear

– Posted in: Articles Conflict Management RESOURCE CENTER

It's simple: fear is at the heart of just about all unproductive behavior. Whenever anyone seems particularly stubborn, unresponsive, blind to what's happening, unwilling to collaborate or compromise, you'll almost certainly find fear. Of course, the person involved is unlikely to admit it, even to herself. No one wants to admit to being afraid, especially ...

Getting Incremental

– Posted in: Articles RESOURCE CENTER Time Management

"I don't have time to start that now!" Have you said that recently? You might be contemplating a project that has real heart and meaning for you — one of those big-goal projects that really matter. Or it could be a straightforward "to do" around the house or in your garden. You could just be ...

New Perspectives on Networking

– Posted in: Articles Networking RESOURCE CENTER

For most of my life, I was a confirmed non-networker. In fact, you could have called me networking-phobic. I raised a skeptical eyebrow at statistics describing how most jobs are landed through networks, because all my jobs came through recruiters or ads. And I probably never would have started my business if I’d realized that networking would ...

Start Out Right

– Posted in: Articles Professional & Personal Development RESOURCE CENTER

“Congratulations — you got the job.” Uh…now what? These days, employers expect new employees to “hit the ground running,” especially new management and executive employees. With your enthusiasm for taking on this new challenge, it’s tempting to bounce into work and start making suggestions, planning projects, shaking things up, creating change. You may even think ...

Thank You — I Think!

– Posted in: Articles Communication RESOURCE CENTER

Have you ever gotten a compliment that you didn’t understand and weren’t sure how to take? I don’t mean what’s typically called a “backhanded compliment,” which is an insult in disguise. I mean something that’s truly meant as a compliment, but you can’t quite figure out what it means, or perhaps it makes you feel ...

The Many Faces of No

– Posted in: Articles Negotiation RESOURCE CENTER

No. That little word carries a huge burden of fear, anxiety, and frustration. How many deeply important questions aren’t even asked because the asker fears hearing “no”? How many “no” answers are felt as personal criticism or attack? And how many “no” answers are heard as “never”? Language is a funny thing. We think of ...

The Politics of Consultants

– Posted in: Articles Business & Corporate Politics RESOURCE CENTER

The political implications of bringing in outside consultants are complex and often overlooked. Whether deliberately or simply obliviously, most decisions to hire consultants are made by senior management without addressing the questions, concerns, and fears of the people assigned to the project. Consultants often arrive in front of the employees they’ll be working closely with ...

Watch Your Language!

– Posted in: Articles Communication RESOURCE CENTER

The language you use every day — your word choice, sequence, and tone — plays a more critical role in how you’re perceived than you may imagine. How you respond to a question, a compliment, even a comment on the weather, affects what subtle yet very powerful ways. Let’s look at three examples, including some ...